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Frequently Asked Questions & Policies



How can I get a Catalog?
This is our most commonly asked question. This is like asking for a Catalog from GM,  Lamborghini is no different.  Lamborghini has been in business since the early 1950's and they do have some parts for the early cars left which are available online 24 hours a day from our website.  You however need a parts manual to help ensure you get the right part you need.  Lamborghini does not offer a "Catalog" per se however this is the purpose of the Parts Manuals.  Lamborghini stocks over 20,000 Different items.  There is simply not a way to catalog all of these parts in one catalog nor would it be very productive.  There are many parts that are used on several different models and years.  If you need specific parts for a repair we HIGHLY recommend purchasing a Parts manual prior to your ordering.  We can look up part numbers for you however for multiple items this is a very tedious and time consuming task and the more you can help us the better we can serve you.  We still suggest purchasing a parts catalog for your vehicle as you are not permitted to download or print the online images, however this system should aid in your search. Note* there are over 60,000 hand entered part numbers. We offer this search as a guide only. You are responsible for ordering the correct item with the correct part number. We also hold no responsibility for incorrectly entered items. Which means you really should buy your own parts manual!


Labor Reimbursement

As a parts distributor we see our goal as providing every customer with the parts/services you need. J&J Concepts (Lambostuff ) does not manufacture or rebuild parts. We are distributors of these parts and services. If you receive a part that is DOA (Dead on Arrival) or if you have a certified rebuilt part that fails or leaks, you have 5 days to notify Lambostuff so that we can assess the problem and take appropriate actions to correct the situation. Unfortunately, as with most companies, we can not be responsible for any labor reimbursement or costs associated with installing, uninstalling, testing or any other cost outside the actual purchase price from Lambostuff. There are simply too many factors that we have no control over. If you have any questions regarding a part or this policy, you need to contact a Lambostuff staff member prior to placing an order. It is your responsibility as a purchaser, to read and understand our policy and to clarify any questions before placing an order.


Where do you get your parts?
Our OEM parts are ordered from Lamborghini, our aftermarket items are manufactured either by us or an affiliate.

Are your parts New and Original?
YES All parts are brand new factory parts unless otherwise specified.

How do I know if parts are sold in pairs or have more than one Qty?
ALL parts are sold by Lamborghini in quantity 1 (ONE) unless specified in the title or description.

Do you need a VIN (Vehicle Identification Number) to order from Lambostuff?
No, unless you are ordering a cut key or programmed remote, or the part description specifies it. However if you are ordering a part for your Lamborghini we highly recommend supplying that as there are no refunds on special or out-of-stock orders.

What parts can you get from Lamborghini?
We can supply any original OEM part.  We have part manuals from all the Lamborghini Countach, and Diablo models.  Parts for older models are becoming scarce so parts for 20 year old cars are more difficult to find.  If you have an older Lamborghini or a new Murcielago we can still get the parts ordered for you, however you will need to verify Lamborghini's part number as we are not responsible for the "wrong" item ordered if it is the wrong part.

How long will it take to receive my order?
Typically a few days if the item is in stock and you are in the USA, however if we must order the item for you it could take up to 3 to 4 weeks depending on customs.  Lamborghini does offer an expedition service where we typically see the order within 10 to 14 days, however this option is more expensive. During checkout you will have this option you can accept or decline. If your item is on backorder we will notify you immediately and provide you with your options. Please note shipping is completely out of our hands until the parts arrive from Lamborghini. These shipping times are typical estimates ONLY. Variables such as stock in Italy, Customs and the shipping company we are receiving from all play a factor in the speed of the order. Please do not email us asking about the status of your order everyday.  This will only delay your order.  As soon as your part arrives we will ship it out to you and email you a tracking number.

What is your refund policy?
We will gladly refund ANY item that we have in stock up to 14 days (2 weeks).  Please do not expect a refund of any kind after this time period unless you have an agreement with a staff member prior to your order. In the event we have to order your item from Lamborghini or from another manufacture (special order) there are NO refunds.  There are no exceptions.  This is simply because Lamborghini does not allow returns. If you order a part using a part number you look up or happen to find, you will need to verify Lamborghini's part number as we are not responsible for the "wrong" item ordered if it is the wrong part. On all in stock refunds there IS a 10% restocking fee and shipping is not refunded. The item must also be in NEW and resalable condition. We do not refund shipping unless the wrong part was shipped to you. If you are requesting a refund, approval should be obtained before you ship the item back, and you are responsible for shipping and making sure that the item is packaged properly to meet shipping guidelines and insurance on the item should be purchased. Used parts are sold AS IS, and are not returnable, if you have specific questions on used parts before purchasing, please email or call us prior to purchasing, as we will under no circumstances issue refunds on used parts.

What if items are missing or damaged?
For damaged shipments, please notify us IMMEDIATELY, so we can start the claims process with the courier. We have 48 hours to notify them of damage. If you are missing an item from your order, and there is no damage, you have 24 hours after delivery, to inform us of this, so we can verify inventory quantities and check lists, and get your item on its way to you. It is very important that you unpack and check all your items within 24 hours of receiving so you know if there are any damages or problems with the order so you can notify us. We will try to have a replacement part on its way to you in as quick a fashion as we can. If it is a special order part, we will have to re-order it from the factory.

Can I get help after normal US  business hours?
We serve countries as far West as Japan and we do operate many hours after 9am-6pm via email or by calling and leaving a voicemail, 937-912-4234.

What forms of payment can I use?
We accept all major credit cards Mastercard, Visa, American Express and Discover.  We also accept PayPal (www.paypal.com)  and cashier's checks and some PO's from approved companies.   Orders over $4000 may require a wire bank transfer, especially if it is your first order with us.  ALL international orders over $1000 require a Bank Wired transfer before we place an order. Sorry we do NOT accept cashier's checks from other countries. When accepting US Cashiers checks and money orders, there may be a clearance delay before your products ship.

How much do you stock?
We have arguably the largest in stock inventory of Lamborghini Parts in the world. We try to make sure all common replacement items for as many years and models as possible are in stock. We also have some used and NLA parts in stock as well as parts we have obtained from various buy outs. 

What is your pricing policy?
Any items that are in stock and are sold and shipped have up-to-date pricing on the website.  Any parts that are ordered are subject to change ANYTIME since Lamborghini will often change their prices without notification.  In the event your part arrives and is more than the advertised price on the website you will have the option to cancel your order.  This is rare that our pricing changes, however if it does it is not because we are looking for more money, it is simply because it has cost us more to order the part.  Some items may be heavy and could also adversely affect your final shipping amount.  Currently shipping is calculated based on the price.  We will contact you if the shipping is more than the invoiced amount.

Who do you ship through?
For all North & South America Shipments that do not require a crate or special assistance, we ship via UPS. If you would prefer another courier, you will have to arrange pickup yourself. For heavy weight or oversized orders, we will ship DB Schenker or FeDEX.  Overseas customers we ship once a week via USPS as these are hand carried to the USPS office for proper customs paperwork. There is a $8 handling fee for this service. For heavy weight or oversized orders, we will ship DB Schneker.  If you would prefer another courier, you will have to arrange pickup yourself. ALL orders using credit card or paypal MUST have a tracking number.  Sorry but there are NO exceptions. If there is a charge back on your card this is our only proof your order was shipped/delivered.

What parts Can't I buy from Lambostuff or Lamborghini?
Lambostuff does not order or sell, Tires, Oil, Fluids of any kind, Chemicals, Paint (of any kind) or Batteries normally but currently we do have some stock from a buyout. You can obtain these items locally or from a local automotive distributor. These are Hazmat items and we simply will not ship these items to you outside the United States, unless you arrange shipping. We will ship airbags, however there is a $100 hazmat fee plus any additional insurance required.

Liability
As a parts distributor we see our goal as providing every customer with the parts/services you need. J&J Concepts (Lambostuff ) does not manufacture or rebuild parts. We are distributors of these parts and services. By ordering from J&J Concepts (Lambostuff), you accept any and all liability associated with that part or service. If you have any questions regarding a part or this policy, you need to contact a Lambostuff staff member prior to placing an order. It is your responsibility as a purchaser, to read and understand our policies and to clarify any questions before placing an order.

 


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