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Frequently Asked Questions &
Policies
How can I get a Catalog?
This is our most commonly asked question. This is like
asking for a Catalog from GM, Lamborghini is no
different. Lamborghini has been in business since the
early 1950's and they do have some parts for the early cars
left which are available online 24 hours a day from our
website. You however need a parts manual to help
ensure you get the right part you need. Lamborghini
does not offer a "Catalog" per se however this is the
purpose of the Parts Manuals. Lamborghini stocks over
20,000 Different items. There is simply not a way to
catalog all of these parts in one catalog nor would it be
very productive. There are many parts that are used on
several different models and years. If you need
specific parts for a repair we HIGHLY recommend purchasing a
Parts manual prior to your ordering. We can look up
part numbers for you however for multiple items this is a
very tedious and time consuming task and the more you can
help us the better we can serve you. UPDATE: 2005
Use our online parts manual search.
We still suggest purchasing a parts catalog for your vehicle as
you are not permitted to download or print the online images,
however this system should aid in your search. Note* there
are over 60,000 hand entered part numbers. We offer this search
as a guide only. You are responsible for ordering the correct
item with the correct part number.
Where do you get your parts?
Our OEM parts are ordered from Lamborghini, our aftermarket items are
manufactured either by us or an affiliate.
What parts Can't I buy from
Lambostuff or Lamborghini?
Lambostuff does not order or sell, Tires, Oil, Fluids of any
kind, Chemicals, Paint (of any kind) or Batteries. You can
obtain these items locally or from a local automotive
distributor. These are Hazmat items and we simply will not ship
these items to you. We will ship airbags, however there is a
$100 hazmat fee plus any additional insurance required.
Can I call to place an order?
The quick answer is No. The long answer, our company policy is
that we limit phone orders to a absolute bare minimum. This is
not because we are lazy or don't want to talk to you, but rather
for order accuracy. When dealing with over 20,000 parts and many
years and models; and when processing 100's of orders per month,
our online system of ordering is error free. If there is
an error, it is usually never the fault of Lambostuff.
Taking an order online introduces the element of human error
when translating a name, address or phone number. We pride
ourselves with 1000's of satisfied customers because of the
customer service and the minimal transaction errors. Our system
is VERY easy to use. You can search for parts online 24
hours a day using our exclusive online parts manual search. All
you need to do is select the year and model then the section of
the car the part is located. A list of part on the page
come up with pricing and the ability to add the item to a
shopping cart to give you a accurate total. Please try this
system before asking to place an order over the phone.
Are your parts New and
Original?
YES All parts are brand new factory parts unless
otherwise specified.
How do I know if parts are
sold in pairs or have more than one Qty?
ALL parts are sold by Lamborghini in quantity 1 (ONE) unless
specified in the title or description.
Do you need a VIN (Vehicle Identification Number) to order
from Lambostuff?
No. However if you are ordering a part for your
Lamborghini we highly recommend supplying that as there are
no refunds on special or out-of-stock orders.
What parts can you get from Lamborghini?
We can supply any original OEM part. We have part
manuals from all the Lamborghini Countach, and Diablo
models. Parts for older models are becoming scarce so
parts for 20 year old cars are more difficult to find. If you have an older Lamborghini or a new
Murcielago we can still get the parts ordered for you,
however you will need to verify Lamborghini's part number as
we are not responsible for the "wrong" item ordered if it is
the wrong part.
How long will it take to receive my order?
Typically a few days if the item is in stock and you are in
the USA, however if we
must order the item for you it could take up to 3 to 4 weeks
depending on customs. Lamborghini does offer an
expedition service where we typically see the order within 10 to
14 days, however this option is more expensive. During checkout
you will have this option you can accept or decline. If your item is on
backorder we will notify you immediately and provide you
with your options. Please note shipping is completely out of
our hands until the parts arrive from Lamborghini. These
shipping times are typical estimates ONLY. Variables such as stock in
Italy, Customs and the shipping company we are receiving from
all play a factor in the speed of the order. Please do not email
us asking about the status of your order everyday. This
will only delay your order. As soon as your part arrives
we will ship it out to you and email you a tracking number.
What is your refund policy?
We will gladly refund ANY item that we have in stock up to 7
days. In the event we have to order your item from
Lamborghini (special order) there are NO refunds. This is simply
because Lamborghini do not allow returns. If you order
a part using a part number you look up or happen to find, you
will need to verify Lamborghini's part number as we are not
responsible for the "wrong" item ordered if it is the wrong
part. On all in stock refunds there IS a 10% restocking fee
and shipping is not refunded. The item must also be in NEW
and resalable condition.
Why
such odd business hours?
We serve countries as far West as Japan we found that this
arrangement best fits within the standard business hours of
all countries. Businesses in Europe & the US East coast CAN
email us us for almost an instant reply or can wait until
after 5PM EST to call us at 937-912-4234 we WILL get
your voice mail as it is emailed to us during this time. We
do run our regular business during the day so staffing
during this time is limited.
What forms of payment can I use?
We accept all major credit cards including Discover.
We also accept PayPal (www.paypal.com)
and cashier's checks and some PO's from approved companies.
Orders over $4000 require a Cashiers check or wire
bank transfer. ALL international
orders over $1000 require a Bank Wired
transfer before we place an order. Sorry we do NOT accept
cashier's checks from other countries.
How much do you stock?
We have a good inventory on commonly ordered parts about
400 - 500 items at all times. In order to provide these
common parts we will often not carry items that sell for
more than $500 or more in stock unless they are a common
part.
What is your pricing policy?
Any items that are in stock and are sold and shipped have
up-to-date pricing on the website. Any parts that are
ordered are subject to change ANYTIME since Lamborghini will often
change their prices without notification. In the event
your part arrives and is more than the advertised price on the website
you will have the option to cancel your order. This is
rare that our pricing changes, however if it does it is not
because we are looking for more money, it is simply because
it has cost us more to order the part. Some items may
be heavy and could also adversely affect your final shipping
amount. Currently shipping is calculated based on the
price. We will contact you if the shipping is more
than the invoiced amount.
What are replicas/aftermarket parts?
These are items that either we produce or have produced that
upgrade the quality of the original OEM part. Some
replica items are designed for the KitCar customers where
the part may or may not be functional and "looks" are the
main concern. NOS (new old stock) are identical
replacements of the OEM parts and are either made from a
harder durable material or have a better design than the
original part. Typically these parts are less
expensive than the OEM parts. We can also custom color
these items during production. Read the descriptions of
these parts to learn more.
Who do you ship though?
For all North & South America Shipments that do not require a crate or special
assistance, we ship via UPS. If you would prefer another courier,
you will have to arrange pickup yourself. For heavy weight or
oversized orders, we will ship DHL/Danzas or Overnite Trucking. Overseas
customers we ship once a week via USPS as these are hand
carried to the USPS office for proper customs paperwork. There
is a $8 handling fee for this service. For
heavy weight or oversized orders, we will ship DHL/Danzas. If
you would prefer another courier, you will have to arrange
pickup yourself. ALL orders using credit card or paypal MUST
have a tracking number. Sorry but there are NO exceptions.
If there is a charge back on your card this is our only proof
your order was shipped. |
